You must complete all the address fields when entering your order,
including the recipient phone number. Please avoid using addresses
where you believe the recipient to be absent most of the day.
A1flowerdelivery.net offers same-day delivery placed before the
“Cut-Off Time”, as allowed in the order process. In most cases we do
not deliver on Sundays. A morning delivery will be guaranteed only if
the order was placed at least one day in advance.
Delivery times for gift baskets, gifts, chocolate boxes and all other
products do vary depending upon the supplier and the destination
country. Cut off times are indicated in the order process. Normally
next day delivery is available, but as we use 3rd party florists, we
unfortunately cannot guarantee delivery dates nor times.
Special occasions and local holidays
In general for special occasions the cut off times are adjusted to be
at least 3 to 5 days earlier. We will always accept your orders, and
in most cases be able to process them on time. However, we cannot
guarantee last minute orders for special occasions, and we will make
the delivery at the earliest possible date. For special occasions we
are unable to guarantee morning or afternoon delivery.
Valentine’s Day: Please place your orders at least 4 days in advance
as florists normally stop taking orders a few days before Valentine’s.
For last minute orders we may deliver during the days following
*If Valentine's Day falls on a Saturday, Sunday we have to inform you
that we cannot guarantee delivery at a specific time.
Delivery will take place during working hours, we will try to respect
in all cases delivery before 13.00hrs and after 13.00hrs.
Mother’s Day: Please order at least 4 days in advance and in general,
orders to be delivered for Mother’s Day (Sunday) are delivered the day
before, (Saturday). For last minute orders we may deliver the
following Monday or Tuesday.
Christmas and New Year: Please order at least 4 days in advance and in
general all deliveries are made a minimum of 2 days before the 25th
December and the 1st January. For last minute orders we may deliver up
to and including the 28th of December, and the 3rd January
Local Holidays: Please order at least 3 days before. If the delivery
date coincides with a local holiday in the destination country, and
the local florist is closed, the order will be automatically sent at
the earliest opportunity when the holiday has ended. You may receive a
disclaimer message to this effect when placing the order.
If you believe that any of the above could apply to you then it is
advisable to allow extra time for such situations when placing your
Products and images
Products only contain the items listed in the product description.
Vases and other items are not included unless stated in the product
description and are only used for display purposes.
Product photos of Flower Bouquets always represent the medium size.
Product photos are a representation of the arrangements and may vary
(see Substitution Policy below).
Roses will never be substituted with other flowers or floral products
without requesting your confirmation first. Flower arrangements are
unique and handmade, so no two are ever identical. Every effort is
made to fulfill your order as closely as possible to the product
photos and descriptions. In some cases, local florists may not have
some items in stock and careful substitutions of equal or greater
value will automatically be made. We will always maintain the value
and concept of the chosen product.
If an added product is not in stock with the local florist we will add
the money paid for the item to the value of the flowers and create a
Orders will always be charged in United States Dollar / Euros / United
Kingdom Pounds. A1flowerdelivery.nets ervice.com does make a daily
adjustment to its prices to other listed currencies, but these
conversions are only an approximation. A1flowerdelivery.net cannot be
held responsible for any currency conversion differences, and / or
charges made by your bank
Hospitals, hotels and company deliveries
Orders to hospitals, hotels or company addresses are not guaranteed,
but in most cases arrive as requested.
Please indicate the name and telephone number of the hospital, hotel
or company. In the case of hospitals we also need the recipient’s ward
and room number.
A1flowerdelivery.net will send your bouquet in accordance with the
facilities procedures, and cannot be held liable if these procedures
prevent successful delivery, but our local florist will always attempt
to do so. You should note that many hospitals do not permit florists
to deliver bouquets personally to individual rooms, and that most ICUs
do not permit flowers. Please check with the hospital before placing
A1flowerdelivery.net cannot issue refunds if the delivery failed due
to any of the above.
In the case that you want to cancel an order, you will be given a full
refund if you have given us a minimum of 2 days notice before the
If notice of cancellation arrives less than 2 days before the delivery
date you will only be given a refund minus 25% on order Total Gross
If notice is given less than 24 hours before the delivery date no
refund will be given.
Please note that all refunds will be made minus any taxes, charges or
currency conversions incurred by A1flowerdelivery.net during the
Change in order details
You may change the order details only via your account login or mail
to support@A1flowerdelivery.net. Change in order details are only
guaranteed if made 2 days before the delivery date.
If you have given the wrong delivery information we cannot offer
guaranteed delivery. In most cases you will be given the opportunity
to adjust the information before the delivery date. If the florist
reports to us that the delivery address is incorrect we will attempt
to contact you and acquire new information, but we are not responsible
if we cannot contact you. In some cases we will be able to deliver to
a new address free of charge, but this depends on the location of the
new address and the expenses incurred by the local florist. In certain
cases there may be extra charges.
Price increase request
In some rare cases we may be forced to contact you and request a price
increase to successfully deliver the flowers. Working with local
florists is a huge advantage with quality and timing; however, it does
mean that on rare occasions our local florist may be subject to
If the delivery address of the order is a remote place and the florist
needs an extra fee for the long distance.
If certain items are out of stock or market prices have suddenly
risen, due to local seasonal changes.
If for special events or occasions the market prices have risen over
and above our advertised supplement.
If for any other reason there is a need for more money to process the
In all cases we will attempt to contact you and confirm if you wish to
add the requested price increase to the order or cancel the order. If
the order is cancelled you will receive a full refund.
Invalid credit card details
If you provide us with incorrect or invalid credit card or payment
details we cannot process your order. We will attempt to contact you
to correct these details, but in all cases you are fully responsible
for any issues that arise from providing such incorrect details.
A1flowerdelivery.net is not responsible for:
Flowers, plants and preserved items delivered to incorrect addresses
supplied by the sender. Unsuccessful deliveries arising from the
recipient not being present at time of delivery at the address
supplied by the sender.
Decreased flower and plant quality due to an incorrect delivery
address supplied by the sender, or a re-route requested by the sender.
Flower and plant quality problems, where delivery is delayed due to
sender requiring signature upon delivery.
Any Possible complaint should always be accompanies with your order
number, sender information, recipient information and digital photos
clearly showing the product and time of delivery. All complaints must
be made as soon as possible after the delivery date, and up to a
maximum of one week. This is very important to allow us to investigate
the complaint correctly with the local florists. After this date
complaints cann't be investigated.